If you’ve landed and exited the airport but can’t find your driver with your name sign in the waiting area, follow these steps to get connected:
Check BeastPass for the driver’s phone number. Open your BeastPass account to see if your assigned driver’s contact details are available. If the phone number is listed, send a message via WhatsApp or call to coordinate and find each other.
No driver phone number? Contact support. If you don’t see any contact details for the driver, please reach out to our support team right away. Let us know which airport and terminal you landed at, and we’ll provide you with the driver’s details.
Wait for guidance. Our team will work with you and the driver to ensure you are connected as quickly as possible.
By following these steps, you can ensure you meet up with your driver even if they aren’t immediately visible in the waiting area.